Contact the project
Email swarmofficial@atomicmail.io. Include the app version, your operating system and what happened. Review screenshots or logs before sharing them and remove personal information.
We will never ask for your recovery words, private keys, passwords or a payment. Keep those details to yourself.
Downloads and updates
Get the current installers from SWARM downloads. Release files and checksums are also available in the official release repository.
If the wallet cannot connect
Check your internet connection and the server selected in the wallet settings. The default SWARM wallet server is lwd-main.swarm.green:443 on mainnet, and lwd.swarm.green:443 on the public testnet. Earlier wallet versions (desktop 0.1.0-mainnet.9 and older, Android 0.2.0-mainnet.4) no longer connect to the network: install the current version from the Ecosystem over the old one. Your addresses and recovery phrase stay the same. If the problem continues, email the app version and the error text. Keep your recovery information backed up before changing or reinstalling the app.
Your keys, your coins
Nobody can recover a wallet or reverse a payment for you. Keep your recovery phrase backed up offline before you change or reinstall anything, and never type it into a website or send it to anyone, including us.